Privacy Policy

Introduction and Scope

novarenthico ("we," "us," or "our") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website at novarenthico.com, use our financial services, or interact with us in any capacity.

This policy applies to all users of our platform, including visitors to our website, registered users, and clients who engage our financial advisory services. By accessing our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

We operate from our offices at Level 1/33 - 35 Palmer St, Townsville QLD 4810, Australia, and are subject to Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy reflects our commitment to transparency and your right to understand how your personal information is handled.

Information We Collect

We collect various types of information to provide you with personalized financial services and improve your experience on our platform. The information we collect falls into several categories, each serving specific purposes in delivering our services effectively.

Methods of Collection

• Direct information you provide through registration forms, contact forms, surveys, or when requesting our services
• Automatic collection through cookies, web beacons, and similar tracking technologies when you browse our website
• Information from third-party sources such as credit reporting agencies, financial institutions, or publicly available databases when legally permitted
• Data gathered during phone consultations, video conferences, or in-person meetings with our financial advisors
• Information collected through our mobile applications, if you choose to download and use them

How We Use Your Information

Your personal information serves multiple purposes in our commitment to providing exceptional financial services. We use this data responsibly and only for legitimate business purposes that align with your expectations and legal requirements.

Primary Service Purposes

• Providing personalized financial advice and recommendations based on your individual circumstances and goals
• Processing applications for financial products and services, including investment portfolios and insurance policies
• Maintaining accurate client records and account information for ongoing service delivery
• Conducting risk assessments and compliance checks as required by financial services regulations
• Communicating with you about your accounts, services, and important updates or changes

Secondary and Administrative Uses

• Improving our website functionality, user interface, and overall service quality through analytics and user feedback
• Preventing fraud, unauthorized access, and other security threats to protect both your interests and ours
• Meeting legal and regulatory obligations, including anti-money laundering requirements and tax reporting
• Conducting market research and developing new products or services that may benefit our clients
• Sending relevant educational content, market updates, and promotional materials if you have opted in to receive them

Information Sharing and Disclosure

We understand that trust is fundamental to our relationship with you. We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are specific circumstances where we may share your information, always with appropriate safeguards and only when necessary.

Authorized Sharing Circumstances

• With your explicit consent or at your direction, such as when you request us to share information with your accountant or lawyer
• To our trusted service providers and partners who assist in delivering our services, including technology providers, payment processors, and professional service firms
• With financial institutions and product providers to facilitate applications and ongoing service provision
• When required by law, regulation, or court order, including responses to subpoenas or government investigations
• To protect our rights, property, or safety, or that of our clients or the public, including fraud prevention and debt collection
• In connection with business transfers, mergers, or acquisitions, where your information may be transferred as part of business assets

Your Privacy Rights

As an individual whose personal information we process, you have several important rights under Australian privacy law. We are committed to helping you exercise these rights and ensuring you maintain control over your personal information.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request to ensure the security of your personal information. Most requests will be processed free of charge, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

Protecting your personal information is a top priority for novarenthico. We have implemented comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security framework combines technical, physical, and administrative safeguards.

Technical Security Measures

• End-to-end encryption for all data transmission between your device and our servers using industry-standard SSL/TLS protocols
• Advanced firewall systems and intrusion detection software to monitor and prevent unauthorized access attempts
• Regular security audits and penetration testing conducted by independent cybersecurity experts
• Multi-factor authentication requirements for accessing sensitive client information
• Encrypted data storage with regular security patches and updates to all systems

Physical and Administrative Controls

• Restricted physical access to our offices and server locations with keycard entry systems and security cameras
• Background checks for all employees with access to personal information
• Regular privacy and security training for all staff members
• Incident response procedures to quickly address any potential security breaches
• Secure disposal procedures for physical documents and electronic media containing personal information

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary depending on the type of information and the purpose for which it was collected.

Retention Periods

• Client service records and financial advice documentation: Retained for 7 years after the end of the client relationship as required by Australian financial services regulations
• Identity verification documents: Retained for 7 years after identity verification as required by anti-money laundering laws
• Website usage data and analytics: Typically retained for 26 months for analysis and improvement purposes
• Marketing communications and preferences: Retained until you unsubscribe or request deletion
• Complaint and dispute records: Retained for 7 years after resolution for legal protection and regulatory compliance

When personal information is no longer required, we securely delete or destroy it using approved methods that ensure the information cannot be reconstructed or retrieved. Digital information is permanently deleted using secure deletion software, while physical documents are shredded or incinerated.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Types of Cookies We Use

• Essential cookies that are necessary for the website to function properly and cannot be disabled
• Performance cookies that collect information about how visitors use our website to help us improve functionality
• Functional cookies that remember your preferences and provide enhanced features
• Marketing cookies that track your visit across websites to deliver relevant advertisements

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We also use Google Analytics and similar services to understand website usage patterns, always in accordance with their respective privacy policies.

International Data Transfers

While novarenthico primarily operates within Australia, we may occasionally transfer your personal information to countries outside Australia for specific business purposes, such as cloud storage services or technical support. When we do transfer information internationally, we ensure appropriate safeguards are in place.

• We only transfer data to countries with adequate privacy protection or under approved transfer mechanisms
• All international transfers are governed by contracts that include appropriate data protection clauses
• We regularly review and audit international service providers to ensure ongoing compliance with privacy requirements

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through prominent notices on our website or by sending you an email if you have provided us with your email address.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after any changes become effective constitutes acceptance of the revised Privacy Policy.

Complaints and Disputes

If you have concerns about how we handle your personal information or believe we have breached the Australian Privacy Principles, we encourage you to contact us first so we can work together to resolve the issue. We take all privacy complaints seriously and will investigate promptly.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at 1300 363 992 or through their website at oaic.gov.au.